Tv9 Privacy Policy
This Privacy Policy explains how tv9 collects, uses, stores, and protects the personal information of our users, with particular focus on customers in Malaysia. We are committed to handling your personal data safely, professionally, and in accordance with local legal standards.
Please read this page carefully and contact us if you have any questions.
1. Information We Collect
User Account Information
We collect information you provide during account registration, including your name, email address, phone number, date of birth, and identity verification details required to comply with local laws and regulations.
Device & Browser Information
We collect technical information about your device (such as device type, operating system, and browser) along with your IP address for analytics, performance improvement, and security purposes.
Payment Information
All financial transactions you carry out, such as deposits and withdrawals in MYR (RM), are securely recorded for payment settlement and financial compliance purposes.
Cookies & Usage Data
We use cookies and similar technologies to collect data on how you use our platform, including pages visited, time spent, and interactions on the site — all to enhance your experience and enable relevant advertising.
2. How We Use Your Information
- Handle account registration and user identity verification;
- Provide online Sports Betting and casino services;
- Process financial transactions securely and accurately;
- Manage communications including account notifications, promotional offers, and customer support;
- Analyse platform usage to improve our products and services;
- Comply with local laws and regulations governing online gambling.
3. Cookies & Tracking
We use cookies to save user preferences, authenticate logins, and track website performance. Cookies are also used to serve interest-based advertising that is more relevant to you.
You can manage cookie usage through your browser settings, though this may affect certain website functions. Information collected via cookies complies with data protection regulations and is not used in any way that violates your privacy.
4. Data Storage & Security
Tv9 stores user data on servers protected by high-grade security technologies, including SSL encryption, firewalls, and strict internal access controls. Your data is retained only for as long as necessary for service delivery and legal compliance purposes.
We continually update our security protocols to prevent unauthorised access and data breaches. That said, no system can guarantee absolute 100% security.
5. Sharing Information with Third Parties
Tv9 only shares your personal data with third parties such as payment service providers, game suppliers, and regulatory authorities where permitted or required by law. All such third parties are bound by contracts ensuring your data is protected and used solely for authorised purposes.
We do not sell or rent users' personal information to any third party without their explicit consent.
6. User Rights
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: If your information is inaccurate or out of date, you may request a correction.
- Deletion: Under certain circumstances, you have the right to request the deletion of your personal data, subject to applicable legal and security requirements.
All requests relating to your privacy rights should be directed to our support team via the platform or by email at [email protected].
7. Changes to the Privacy Policy
Tv9 reserves the right to update this Privacy Policy from time to time in response to changes in laws, technology, and service requirements. Users will be notified of any significant changes via the platform or email.
Continued use of the platform following any updates will be considered acceptance of the revised Privacy Policy terms.
8. Data Security & Contact Us
Tv9 employs the latest security technologies to protect your information. We take security matters seriously and are committed to keeping our users' data safe at all times.
If you have any questions or concerns about this Privacy Policy, please reach out to the tv9 support team at the following email: